Relocate
Services
Product Design
User Research
UX/UI
ROLE
UX/UI Designer
TEAM
6 People
TIMELINE
10 Weeks
Info
The process of booking recreational activities has become so complicated due to outdated information, incompetent contacts, and poorly designed platforms. This academic project and case study showcases our solution to make recreation experiences fast, easy, and reliable.
PROBLEM STATEMENT
CONTEXT
Imagine after a long and stressful week you decide to catch up with some friends and head to the local recreational facility to play some basketball. However, you are eventually told by the facility's customer service that everything is booked despite their website showing open slots.
There is a constant struggle with navigating recreational facility platforms due to outdated user interfaces, confusing layouts, and the need to switch between multiple systems that offer inconsistent user experiences. These issues make the booking process time-consuming and frustrating.
HOW MIGHT WE: Help users find and book recreational activities without navigating through multiple platforms, calling facilities, and provide an easy user experience? Introducing, Relocate.
WHO NEEDS THIS AND WHY?
RESEARCH
Meet Timmy, a 17-year-old high school student who is a frequent visitor of recreational facilities to play basketball and organized sports. He requires real time updates and an easy booking process to avoid delays and sudden schedule changes.
We conducted a multi-user research process to provide us insight on the real struggles consumers faced in regards to recreational bookings.
50+ Survey Responses
10+ User Interviews
5+ Platforms Assessed
WHAT ARE THE ISSUES?
PAIn POintS
Through our interviews and survey responses, key flaws included:
Interrupted Workflow: Unnecessarily long booking process and key components such as maps were hard to find
Poor Platform Maintenance: Outdated UI, downloading PDF schedules, and hidden features made from an unpleasant booking experience
Poor customer support: Confusion with platforms resulted in recreational facilities being called directly, causing long wait times and misinformation
THE SOLUTION
DESIGN PROCESS
Before designing, we identified features that users needed in response to our feedback, inquiries, and personas. These features included:
Filters: Filter by location, facility, activity, cost, mobility, etc.
Notifications: Live booking, schedule, maintenance, and activity updates
Location Service/Map: In-app map to help with location and facility information
Facility Info/Status: Real-time maintenance updates from facilities
Schedule: Personalized for organizing bookings and availability
Search Engine: Search by facility and activity
Milestone 1: Sketches to Low Fidelity
Milestone 2: Low Fidelity Wireframes
Milestone 3: High Fidelity
WALKTHROUGH
PROTOTYPE
Experience the full Relocate process of finding and booking a recreational activity
